8101 Philips Highway
Jacksonville, FL 32256

(904) 636-8785

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TERMS AND CONDITIONS
 
Please take a moment to review our policies. These terms and conditions apply to all sales in our online shop and orders received via telephone.
 
Do not hesitate to contact us prior to purchase if you have any questions or concerns as we enjoy receiving emails to help us further improve our store and our policies regarding our valued customers.
 
We update all transactions promptly, however, availability is subject to prior sale and confirmation.
 
At the end of the day our job is to help you make your home and everyday environment unique, and above all our aim is to make this an enjoyable artistic process for our customers.

Cancellations and Refunds
 
ALL SALES ARE FINAL.
 
Due to the unique nature of the antiques and collectibles retail industry Avonlea Antiques and Design Gallery does not issue refunds, exchanges, credits or returns.
 
Avonlea Antiques & Design Gallery ensures that we do our best to describe our products accurately and honestly based on the best resources available whilst the listing is in preparation. Any text description is supplemented by photographs meant to afford a visual perspective approximating those of an on-site preview as closely as is possible in an online retail venue. Previews of items are available at our physical store location in Jacksonville, FL upon request. Avonlea Antiques & Design Gallery would be happy to try and clarify information and provide additional support according to our customers wishes. Meanwhile, please read the product description and condition report carefully (including dimensions), examine all photographs closely and request additional images if desired. Finally, please attempt to resolve any questions before placing your order.
 
Please remember that many of our items available are antique and vintage and many decades old. Expect some wear and tear such as minor scratches or blemishes etc. We are careful to note any damage or repairs that the items may have sustained in the listing. Contact us with 24-48 hours of purchase if there is a problem with the order that you have placed and we will do our best to mediate the issue. Re-stocking fees may apply in rare cases where management agrees to refunds, cancellations, credits, exchanges or returns. Orders awaiting pick-up and shipment may not be cancelled.
 
At the end of the day Avonlea Antiques & Design Gallery is committed to making our customers happy. If you are not happy then we are not happy and we will work together to reach a reasonable solution to the problem.

Warranties
 
Avonlea Antiques & Design Gallery strives to bring quality antiques, collectibles and home décor products to the marketplace. We note any damage, condition issues and/or repairs in our listings, and due to the unique nature of the majority of our products, are sold as-is, with no warranty or guarantee.
 
Our written statements, although based on fact, research, and occasionally appraisal, must be considered strictly as opinions. We must ask the buyer to be responsible for final judgment to accept or reject our opinion. We [Avonlea Antiques & Design Gallery] assume that you accept the information provided once you have purchased the item.

Payment
 
No product is processed and shipped without payment being received in full.
 
We accept:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • PayPal
  • Cash and checks (in store only)
Sales Tax (State of Florida, USA)
 
What is subject to Florida Sales Tax?
 
Orders collected in person by the purchaser or by his/her agent are subject to 7% sales tax.
 
All orders shipped to Florida addresses are subject to 7% sales tax, unless legitimate sales tax permit certificates of exemption can be provided.
 
*Please note that Florida’s general sales tax rate is 6%. Due to the fact Avonlea Antiques and Design Gallery is located within Duval County our tax rate is fixed at the higher county rate of 7%.
 
What is NOT subject to Florida Sales Tax?
 
All order shipped to addresses outside of Florida are NOT subject to State of Florida Sales Tax.
 
Buyers within the State of Florida must submit at time of purchase a legitimate Sales Tax Permit Certificate to be exempt from Florida Sales Tax. Please contact us at sales@avonleamall.com
 
Storage
 
Avonlea Antiques & Design Gallery does not store items once purchased in full. If there are extenuating circumstances then we can store your item at $50 a week for up to 3 weeks. If the item is left behind for 4 weeks or more without pick-up or delivery arrangements being made the item will be considered abandoned and will be listed again for sale with no refund to the buyer.

Shipping
 
Intercontinental Shipping
 
Avonlea Antiques & Design Gallery does not have its own delivery service. We ship all items nationally within the Continental United States.
 
Avonlea Antiques & Design Gallery is happy to arrange shipping for our customers. All items are insured for shipment with trusted carriers. Shipping providers, insurance and packing facilities are third party entities and are independent of Avonlea Antiques & Design Gallery.
 
Customers are free to arrange their own shipping. Avonlea Antiques & Design Gallery asks that if you arrange your own shipment to be sure your carrier will provide packing services and insurance. Avonlea Antiques & Design Gallery does not provide packing for freight shipments. All items must be picked up within 14 days of purchase; otherwise, at that time storage fees will begin to be charged. Please feel free to contact us with any special shipping needs.
 
Free local pick-up is also available and the staff at Avonlea Antiques & Design Gallery would be happy to assist you. Please inform us if you intend to personally pick-up an item purchased online prior to collection so that we can inform you of packing supplies you may find helpful to bring with you.
 
*Please note whenever possible, multiple purchases are packed together to minimize shipping costs.
 
International Shipping.
 
We are also willing to ship internationally, however, certain restrictions apply. Those items not eligible for international shipping will be indicated within the listing information.
 
Please be aware that we [Avonlea Antiques & Design Gallery] cannot be responsible to any possible import restrictions in force in other countries so overseas buyers should always ensure, prior to purchase, that there will be no problems with importing any items bought from us. Any loss caused by import/customs delays, restrictions or even confiscation are not the responsibility of Avonlea Antiques & Design Gallery.
 
*Please be aware all shipments will be declared at full value for customs and will be marked merchandise, not gift. Purchaser is responsible for all accruing customs charges or tariffs.
 
For more information on international shipping and quotes please feel free to contact us directly.
 
**Please note whenever possible, multiple purchases are packed together to minimize shipping costs.

Damage Claims
 
First of all we would like to insure that in the circumstance that an item is damaged during the shipping process Avonlea Antiques & Design Gallery will help the customer to the best of our abilities through the claims process. We ask that the recipient take the following steps.
 
Please inspect your shipment upon arrival. Look for visible signs of damage on the exterior of the package/freight shipment. Photograph all exterior damage BEFORE opening package.
 
Buyer must keep all boxes and packaging materials, this is a mandatory requirement of both USPS and UPS. Failure to do so will result in denial of an insurance claim. Claims made through the U.S. Postal Service are the responsibility of the buyer and we will assist you in any way with sending you the necessary papers or insurance receipts.
 
Freight Deliveries: Notify the driver(s) of damage upon inspection. All damage should be noted on lading paperwork before the delivery is accepted and signed for. Do not refuse the shipment. If the shipment is refused then the purchaser is responsible for original and return shipping fees. The shipment must be accepted for the insurance claim process to start.
 
Recipients of damaged items must file a claim with the shipping/insurance provider. Claims are the responsibility of the buyer and we will assist you in any way with sending you the necessary papers or insurance receipts. All compensation must also be sought through the shipping/insurance provider. Avonlea Antiques & Design Gallery is not responsible for items damaged during the shipping process and thus does not issue refunds. Under no condition will shipping fees be refunded by Avonlea Antiques & Design Gallery.

Transit Times
 
Domestic Standard: Standard shipping will take 7-10 business days unless otherwise arranged.
 
Domestic Freight: Freight Shipping will take around 1-6 weeks depending on location and demand.
 
International Shipments: International shipments will have varying transit times due to location and customs regulations. We will ensure the fastest service possible on our end of the process.

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Please Note: Avonlea Antiques and Design Gallery reserves the right to modify the terms and conditions at any time.